• insurance
• warranties
• returns and defects
• caring for your garments
• length of use
• shipping and handling
• size
• information about lymphedema

Does insurance pay for compression garments?

Insurance companies differ in their coverage of compression garments. For this reason, we are unable to submit claims for you. However, we encourage you to contact you insurance company in case they are able to reimburse you for your garments. Medicare, unfortunately, does not cover arm sleeves.

Do the products carry manufacturer warranties?

Be sure to carefully inspect your products as soon as you receive them for manufacturer's defects. Note that manufacturer warranties do NOT include: normal wear and tear, pulled threads, runs, wear at the toe, or holes due to fingernails, toenails, or snags. Garments that have been customized at the factory by the addition of silicone bands or other changes are not returnable unless they are found to have manufacturer defects.

Juzo
Juzo guarantees their products will be free of manufacturer's defects for six months from the date of purchase, and that the garment will maintain its prescribed compression for six months. Juzo has a 15% restocking fee on unworn garments returned in the original packaging.

MediVen
MediVen guarantees their products will be free of manufacturer's defects for six months from the date of purchase, and that the garment will maintain its prescribed compression for six months. MediVen will replace flawed garments, but will not give a cash refund.

Sigvaris
Sigvaris guarantees their products will be free of manufacturer's defects for 30 days from the date of purchase, and that the garment will maintain its prescribed compression for six months. Sgivaris has a 15% restocking fee on unworn garments returned in the original packaging.

Disclaimer: This information is provided as a benefit for the customer and is true and correct to the best of our knowledge. Medicalstockingsonline.com is not responsible if manufacturer's change, alter, or impose additional conditions to their warranty. See the manufacturer's box or insert for more detail about their warranty information.

Definitions

Manufacturer Defect: a flaw in manufacture that is existent and apparent at the moment the box is opened. This does not include: ordering the incorrect size, normal wear and tear, pulled threads, runs, wear at the toe, or holes due to fingernails, toenails, or snags; or any problem caused by the wearer in application, improper use, or care of the garment.

Unworn garment: Garments are items of personal apparel and as such may not be returned if they have been worn for more than 10 minutes. If you are unsure of the fit, never wear your new garment for more than a few minutes. If you have any doubts or questions about the fit, please call your medical professional for advice.

Original Packaging: The garment box, instructions and, if applicable, all accessories that were in the box when you opened it from the manufacturer.

Do you accept returns?

We are only able to accept returns for obvious, significant defects in manufacturing. If you open a brand new stocking and it is defective, call 239-213-9458 for instructions on receiving a replacement garment.

If you have ordered the incorrect size, and can return the unworn garment in the original box, you may return the garment for a refund (not including shipping & handling) minus a restocking fee of 15%. For instructions on returning unopened orders, call 239-213-9458.

Is my problem a defect?

1. There is a dimple in the stocking cuff.
   This is not a defect, it is found on every sleeve with a cuff. This dimple is caused by the starting of the seam and does not affect the wear, effectiveness, or fit of your garment. Getting a replacement will not be helpful, because the replacement will also have this dimple.
    
2. I stuck my finger through the sleeve and now there is a hole in it.
   As frustrating as it is to damage your own garment, this does not qualify as a manufacturing defect. Compression garments are delicate, and easily damaged by sharp edges or high pressures on small areas. Replacement garments would not be any less susceptible to this damage. If you treat your garments with care they will last you a long time.

How do I take care of my compression garments?

See our page on compression garment care and handling and our available accessories.

How long will my garment last?

This is one of my most frequently asked questions. Of course the truth is it varies. Both Juzo and Sigvaris claim that their products last a good six months. That may be optimistic. Stockings and sleeves should be washed after each wearing. Always wash in cold water and use a detergent free of bleach. Not Woolite; it contains bleach. If your weekly measurements go up it may be time to replace your garment. One way to lengthen the life span of your garment is to use two and alternate their use. This gives each garment time to regain its shape and compression strength. See our page on caring for your garment.

What does shipping and handling cover? Why is it more than just the postage rate?

Shipping and handling includes the cost of filling your order, which includes staff time, packaging materials, paperwork and, of course, the postage. When you order more than one stocking, you decrease handling costs considerably, and so we reward you with free shipping for orders $75 or more! Believe me, while some stores make money off the shipping and handling, we don't.

How do I determine what size garment I need?

Three are several ways to determine what size garment to order:

• First of all - you must initially be seen and measured by a medical professional.
• If you have a product that you want to replace, use the box or tag label to reorder the same garment. Here's how....
• If you know the garment and need to find it, use our search engine...
• If you need to take new measurements, here's how...

Where do I get more information about lymphedema?

• Articles written by Certified Edema Specialist John Wellum, CDP are available here...